Server Regulations
1) By registering and playing on Crystals MU, you agree to follow the rules written down below. Failure following the rules will lead to punishments described below each rule
2) Rules can be edited, removed or added at any time. In case of any changes players will be notified as soon as possible.
3) Every aspect of the game (accounts, characters, items, etc.) are the property of the Crystals MU server and are protected by copyright and are treated as intellectual property.
4) Crystals MU Administration provides lifetime guarantee to your accounts, characters and their Items. The rules and procedure of return you can read here
5) Punishments listed down below only serve as a guideline, server staff may choose to increase or decrease punishments duration or type based on situations that occur.
6) Any administration’s decision based on facts and proofs is considered fair.
7) You can report all violations and violators here.
1. General Rules:
1.1. Disrespectful attitude towards the server, its players or staff is forbidden.
Punishment: Ban from the server for 14 days.
1.2. Selling game related stuff for real money or any kind of deal outside of Crystals MU is forbidden.
Note: In case of violation, depending on the situation, both sides receive a warning or are permanently banned from the server. Items belonging to the deal are deleted from the game.
Punishment: Warning / Permanent ban.
1.3. Impersonating players or staff members is forbidden.
Note: Impersonating a player or staff member by using a similar nickname or in any other way in order to damage his / her reputation or to get personal gain will lead to a permanent ban from the server.
Punishment: Permanent ban from the server.
1.4. Any type of misleading the administration is forbidden.
Note: Sending fake information (including screenshot or video) to mislead administration, to set someone up or to avoid punishment is applied to this rule.
Punishment: Ban from the server for 28 days.
2. Chat Rules:
2.1. Posting malicious links is forbidden.
Note: Any type of link that gathers personal information or downloads malware onto a computer in order to cause damage, such as ip grabbers, account stealing, etc.
Punishment: Permanent ban from the server.
2.2. Death or suicide threats / encouragement is forbidden.
Note: Telling anyone to kill themselves or implying them to do so. General real life threats also apply to this rule.
Punishment: Mute / Ban from the server for 7 days.
2.3. Spam / Flooding the chat is forbidden.
Note: Chat spam is considered as sending 5 or more messages in quick succession, flooding the chat consistently with the same content is also considered spam.
Punishment: Mute for 1 – 3 days.
2.4. Advertising another server, community or company is forbidden.
Punishment: Permanent ban from the server.
2.5. DDOS or DOX threatening is forbidden.
Note: hreatening to do any of the mentioned things will result in permanent ban from the server. DOX is considered any real life protected personal information about a person.
Punishment: Permanent ban from the server.
2.6. Racial / Hate speech is forbidden.
Note: Both are not welcome on our server, using it directly or implied doesn’t matter.
Punishment: Ban from the server for 7 days.
2.7. Use of obscene language or humiliation of players is forbidden.
Note: Is only applied if it’s used repeatedly, doesn’t have to be aimed at anyone. Humiliation of players also applies to this rule.
Punishment: Mute for 1 – 7 days.
2.8. Mentioning or humiliating family members and relatives is forbidden.
Note: In case of mentioning 3 – 7 days mute is applied, in case of humiliating or offending 3 – 7 days ban from the server is applied. In more serious situations punishment can be extended.
Punishment: Mute / Ban from the server for 3 – 7 days
3. Game Related Rules:
3.1. Usage of macros or any kind of software to automate tasks is forbidden.
Note: This applies to automatic combo, potions macros / scripts or any other automatic tasks that gives player benefits over other players.
Punishment: Ban from the server for 28 days.
3.2. Usage of any type of hack is forbidden.
Punishment: Permanent ban from the server.
3.3. Modification of the server files for your own good is forbidden.
Note: Modifications that in some way increase the performance are allowed, such as modifications that limit effects, glow or other graphics related objects as long as objects are not removed completely for your own benefit.
Punishment: Ban from the server for 28 days.
3.4. Usage of any server or game related bugs / exploits that benefit you over others is forbidden.
Note: In case of a bug / exploit server staff must know about it in order to fix it as soon as possible, therefore this rule can also apply if the player intentionally is not reporting it even though not using it.
Punishment: Ban from the server for 28 days.
3.5. Evading a punishment is forbidden.
Note: In case one of your accounts is banned / muted and a player uses another account to break the rules, doubled punishment is applied.
Punishment: Double of existing punishment.
3.6. Any interference to the game master (GM) during events is forbidden.
Note: At first interfering player receives a verbal warning, in case if warning is not perceived, player can be disconnected from the server and as a last punishment player can be banned from the server for 1 day.
Punishment: Verbal warning / Disconnect from the server / Ban from the server for 1 day.
3.7. Use of obscene language in character’s name is forbidden.
Note: In case a player is banned for breaking this rule, he / she must contact administration to resolve the situation.
Punishment: Permanent ban from the server until nickname is changed.
4. Castle Siege Rules:
4.1. During Castle Siege (CS) it is forbidden for Guild Master to be holding one of the switches.
Note: If it happened clearly unintentionally punishment won’t be applied.
Punishment: Ban from the server for 7 – 14 days.
4.2. During Castle Siege (CS) it is forbidden for players from different guilds to be in the same party.
Punishment: Ban from the server for 7 days.
4.3. During Castle Siege (CS) it is forbidden for guilds to join forces against the third guild.
Note: We respect fair fights therefore we want to make it as fair as possible, no allying during Castle Siege, every guild on its own – all for one and one for all.
Punishment: Ban from the server for 7 – 14 days.
Privacy Policy
At Crystals MU, available at www.crystalsmu.com, one of our top priorities is the privacy of our visitors and members. We can also refer to Crystals MU as "we" or "us". This Privacy Policy describes:
- Information we collect
- How we use and with whom we share this information
- Choices you can make about how we collect, use and share your information
- How we protect the information we hold about you
Information we collect:
When you use any Crystals MU service on a game site or service, you gain access to its online community. Further, we can call the site and service of the game, as simply "Service". By using our service, you authorize Crystals MU to collect, store and use in accordance with this Privacy Policy any and all information that you have agreed to provide to us.
Information we receive directly from you:
When you interact with our Service, we may collect and store information directly from you, as described below.
Registration information:
We may allow you to "register" with us using the account creation form within the Service. You will be required to provide the following information: your email address, password, and other information that helps us verify that you are accessing your account.
Payment Information:
Crystals MU may also receive the payment information you provide when your purchase is processed by our payment partner.
Correspondence with customer support:
When you contact our customer support team for assistance, we will collect and store the contact information you provide (usually your name and email address), information about your game or activity on the Service, and your username. We will also store the correspondence and any information contained therein.
Information about players and the game:
To provide a richer gaming and social experience, we collect information about your game and interaction with other players. Most of this information is collected and stored using log files, which are files on our servers that record the actions taken on our Service.
Communication Features:
You may take part in certain activities on our Service that enable you to communicate or exchange information not only with Crystals MU, but also with other users of our Service. These include: participating in player forums and posting public comments, sending private messages or invitations to other users, chatting with other users, posting web links.
We may record and store archives of these communications on Crystals MU's servers to protect the safety and well-being of our users and the rights and property of Crystals MU in connection with the Service. You acknowledge and agree to the recording and storage of such communications for these purposes.
Cookies and automatic collection of information:
When you access the Service, we collect certain technical information to (i) analyze how you use our sites and services; (ii) provide a more personalized experience; and (iii) manage advertising. We and service providers acting on our behalf, such as Google Analytics, use log files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, links and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, amount of time spent on specific pages, game state, date and time of activity on our websites or games and other similar information. In some cases, we associate this information with your user identification number for internal use. We may also use other technologies, including (i) web beacons that let Us know if a particular page has been visited or an email has been opened; (ii) tracking pixels that allow Us to advertise more effectively by excluding our current users from certain advertisements, identifying the source of a new registration, or showing you advertisements on other websites; and (iii) Local Shared Objects, also known as Flash cookies, which help us prevent fraud, remember your gaming preferences and speed up loading times. You can set your web browser to warn you of attempts to place cookies on your computer, or to restrict the type of cookie that is allowed. Flash cookies act differently than browser cookies and the cookie management tools available in a web browser may not delete flash cookies. To learn more about and manage Flash cookies, you can visit adobe.com and make changes in the privacy settings panel. If you disable cookies, you may lose some of the features and functionality of playing our games as Crystals MU cookies are necessary to track and improve your gaming experience. Please note that companies that serve ads in our games or on our websites may also use cookies or other technologies, and this practice is governed by their own policies.
Other sources:
We may collect or receive information from other sources, including (i) other Crystals MU users who choose to upload their email contacts; and (ii) third party information providers. This information will be used to complete your profile - primarily to help you and your friends connect. It will be combined with other information we collect.
How we use the information we collect:
In general, we collect, store and use your information to provide you with a safe, convenient, efficient, fun and personalized experience. For example, we may use the information we collect from you in one or more of the following ways: - To create your game accounts and allow you to play our games.
- To identify and suggest connections with other Crystals MU users
- To ensure communication between users
- To provide technical support and respond to user inquiries
- To prevent fraud or potentially illegal activity, and to enforce our Terms of Service
- For delivery and targeted advertising
- To notify users about updates in the game
- Provide in-game leaderboards and promote in-game player achievements.
- Solicit opinions and feedback to improve Crystals MU products and services and personalize your user experience.
- To inform users about new products or promotional offers
- To use common methods such as contacting you via email
Sharing your information:
We may share your information with third parties, i.e. parties other than Crystals MU, in the following circumstances:
Third Party Service Providers:
We will share your information with third parties to provide services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and to assist Us in our marketing efforts. We instruct all such third party service providers to maintain the confidentiality of the information they disclose and not to use your information for any purpose other than to provide services on behalf of Crystals MU.
Advertising of third party products and services:
We do not actively share personal information with third party advertisers for their direct marketing purposes unless you give Us your consent. We may share (i) aggregated information (information about you and other users in the aggregate, but not personally identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP addresses, MAC addresses of computers) for the development and delivery of targeted advertising on the Service and third party websites. We may also allow advertisers to collect this type of information within the Service and they may share it with Us. Advertisers may collect this information through the use of tracking technologies such as browser cookies and web beacons. The information collected may be used to provide you with targeted selection and delivery of advertisements, to personalize your user experience, to ensure that advertisements for the products and services you see are of interest to you, a practice known as behavioral advertising, and to perform web analytics ( i.e. to analyze traffic and other end user activities to improve your experience). To learn more about behavioral advertising or to opt out of this type of advertising for participating ad networks, you can visit the Network Advertising Initiative or the Digital Advertising Alliance. Our collection, use and disclosure of anonymous or aggregated information is not subject to any of the restrictions set forth in this Privacy Policy.
Safety, security and compliance with the law:
Your information and the content of all your online communications (including, but not limited to, chat text, IP addresses, and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: (i) when We believe in good faith, that we are required to disclose information in response to legal process (such as a court order, search warrant, or subpoena); (ii) to comply with any applicable laws or regulations; (iii) if we believe that the Service used to commit a crime, including reporting such criminal activity or exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when We have reason to believe that an emergency has arisen that poses a threat to the health and/or safety of you, another person, or the public at large; and (v) to protect the rights or property of Crystals MU.
Sale or merger:
In the event that Crystals MU undergoes a business transition, such as a merger, acquisition by another company, or sale of all or part of its assets, We may transfer all of your information, including personal information, to the successor entity in such transition. If a business transfer results in material changes to Crystals MU's privacy practices, we will notify you and other users (in the manner described in the "Changes to Our Privacy Policy" section below) of the business transfer prior to the transfer of your personal information.
Our Children Policy:
Our websites and games are not intended for children under the age of 13, and We do not knowingly collect personal information from such children. Children under the age of 13 must not use our websites or games at any time. In the event that we become aware that we have inadvertently collected personal information from children under the age of 13, we will take reasonable steps to remove such information from our records immediately.
Security of your information:
Crystals MU implements reasonable security measures to protect your information both online and offline, and we are committed to protecting customer information. While we take reasonable precautions against potential breaches of the security of our websites and our customers' databases and records, no website or transmission over the Internet is completely secure and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. We encourage you to take steps to keep your personal information (including your account password) secure and log out of your account after use. Hacking your account may result in unauthorized play of your Crystals MU games, so keep your account information secure. If you have questions about the security of our websites, please contact us at [email protected] Unfortunately, the transmission of information over the Internet is not completely secure. While we strive to protect your personal data, we cannot guarantee the security of your data during transmission to our site; any transfer is at your own risk. Once we have received your information, we have security procedures and features in place to try and prevent unauthorized access.
Changes to our Privacy Policy:
If we decide to make material changes to our Privacy Policy, we will notify you and other users by posting a notice on www.crystalsmu.com or by sending you a notice to the email address we have for you. We may supplement this process by posting notices in our games and other Crystals MU websites. You should check www.crystalsmu.com and this page periodically for updates.
Your privacy rights:
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively consent to such disclosure, typically by "consenting" to receive information from a third party on one of our sites. If you ask us to share your personal information with a third party for marketing purposes, we will only share the information in connection with that particular promotion as we do not share information with any third party (other than our service providers) on an ongoing basis. To prevent your personal information from being disclosed for direct marketing use by a third party, do not consent to such use when you provide personal information on one of our sites.
Right of access:
Users in certain jurisdictions have the right to access personal information about themselves. Your right of access may be exercised in accordance with applicable law.
Connect with us:
If you have any questions, comments or concerns regarding our Privacy Policy, please send an email to [email protected]
Acceptance Of Terms
Crystals MU (www.crystalsmu.com) provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us in our sole discretion from time to time without notice to you. "Crystals MU " refers to Crystals MU and its Affiliates, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Crystals MU as "We" or "Us". You agree that your continued use of the Service (as defined below) after such update will constitute your acceptance of and agreement to be bound by the updated TOS. In addition, when using particular Crystals MU services, you and Crystals MU shall be subject to any posted guidelines or rules applicable to such services, which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the TOS. Crystals MU also may offer other services from time to time that are governed by different Terms of Services. These TOS do not apply to such other services. The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the state of Latvia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the state of Latvia.
Description Of Service:
Crystals MU currently provides users with access to a rich collection of online resources, including, various communications tools, online forums, shopping services, personalized content and branded programming through its network of properties (the "Service"). Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new Crystals MU properties, shall be subject to the TOS. You understand and agree that the Service is provided "AS-IS" and that Crystals MU assumes no responsibility for the timeliness, currency, deletion, mis-delivery or failure to store any user communications or personalization settings. In order to use the Service, you must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. You acknowledge that Crystals MU is not responsible or liable in any way for your access to the World Wide Web. In addition, you must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. You acknowledge that you are solely responsible for the set-up, configuration or compatibility of the hardware, software and other equipment used by you for obtaining access to the Service.
Registration Obligations:
In consideration of the Service being made available to you, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Crystals MU has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Crystals MU has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof) without any liability to you. Crystals MU is concerned about the safety and privacy of all its users, particularly children. For this reason, parents of children under the age of 13 who wish to allow their children access to the Service must provide proper guidance. Accordingly, as the legal guardian, it is your responsibility to determine whether any of the Services and/or Content are appropriate for your child.
Refund Policy:
Game points, bonuses and all items, and services from our webside and game service are labeled as virtual products. We do not issue refunds for virtual products once the order is submitted. We recommend contacting us for assistance if you experience any issues receiving or using our products. By buying our product from our website you agree that, because of the nature of the products sold, which are virtual, there are no refunds under any circumstance. If you submit any payment you agree that you will not dispute, ask for a partial refund, or a full refund. If you do not agree to the above, please do not submit any payment.
Member/User Account, Password And Security:
You will receive a password and account designation upon completing the Service's registration process. You are responsible for maintaining the confidentiality of the password and the account, and are fully responsible for all activities that occur under your password or account. You are prohibitted to sell or buy other's account nor any resources under the account (characters, items, credits etc.) You agree to (a) immediately notify Crystals MU of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Crystals MU cannot and will not be liable for any loss or damage arising from your failure to comply.
Member Conduct:
You understand and acknowledge that all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials ("Content"), whether publicly posted or privately transmitted via the Service, are the sole responsibility of the person from which such Content originated. This means that you, and not Crystals MU , are entirely responsible for all Content that you upload, post, email or otherwise transmit via the Service. Crystals MU cannot and does not control or monitor the Content posted via the Service and, as such, cannot and does not guarantee the accuracy, integrity or quality of such Content. You understand and acknowledge that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will Crystals MU be liable in any way for any Content, including, but not limited to, any exposure to offensive, indecent or objectionable Content, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Service.
Marks:
All trademarks, logos and service marks ("Marks") displayed on the Site or Services are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third-party which may own the Marks.
Contact Information:
The Site and Services are operated and provided by Crystals MU . If you have any questions, comments or concerns regarding our Service, please send an e-mail to [email protected]
Do you agree to Rules/TOS ?